Keep every NEMT booking call answered and every trip on the board.
Lenux Solutions staffs trained NEMT dispatchers who take your booking calls, check eligibility, schedule trips, and coordinate drivers directly in the software and broker portals you already use — so the phone keeps earning while your team focuses on the road.
- Trained on major Medicaid brokers
- Typically live in five business days
- Month-to-month, no lock-in
- 24/7
- Coverage options
- 5 days
- Typical time to go live
- Your tools
- No platform switch
- Month to month
- No lock-in
Where NEMT revenue leaks
The trips you lose are rarely the ones you drove badly.
Most NEMT losses start on the phone: a ring nobody answered, a confirmation nobody made, an authorization nobody checked. Each one quietly moves work to the next provider on the broker's list.
The phone stops earning at 5pm
Same-day changes, will-calls, and new standing orders arrive long after office hours. Whoever picks up first keeps the trip — and the reimbursement.
Unconfirmed rides become empty seats
Skip the reminder call and members forget, vehicles roll empty, driver hours are spent, and none of it is billable.
One missed authorization wipes out the margin
A trip completed without verified eligibility is a trip you cannot invoice. The work happened; the payment never arrives.
The owner ends up on the radio
When a dispatcher quits or calls in sick, scheduling falls back to whoever is left — usually the person who should be selling new contracts.
Scope of work
Everything between the ring and the completed trip.
Dispatchers trained on Medicaid transportation rules, broker expectations, and the daily reality of keeping vehicles moving.
Call answering and trip booking
Every ring picked up, every trip entered straight into your scheduling system.
Eligibility and authorization review
Coverage confirmed against broker and Medicaid rules before a vehicle is assigned.
Driver assignment and live dispatch
Trips matched to the right vehicle type, location, and available driver.
Reminder and confirmation outreach
Day-before and morning-of calls that keep no-shows off your scorecard.
Trip documentation for billing
Clean logs, timestamps, and notes so claims and broker submissions go out complete.
Standing orders and recurring runs
Dialysis, therapy, and other repeat schedules maintained week after week.
Will-calls and same-day changes
Return trips captured and re-sequenced without blowing up the rest of the route.
Escalation to your on-call staff
Genuine emergencies reach a human on your team; everything else is handled and logged.
Message pad vs. real dispatch
An answering service takes notes. A dispatcher moves vehicles.
Generic answering service
Treats your call like any other
- Whoever is free that hour picks up
- Reads a message pad, then hangs up
- No familiarity with Medicaid or broker rules
- Cannot assign a driver or touch your schedule
- Will-calls and standing orders are foreign terms
Your Lenux dispatcher
Runs your desk like your team
- A named dispatcher who learns your operation
- Books, verifies, and dispatches end to end
- Trained on your brokers and their protocols
- Works inside the software you already run
- Answers in your company name, start to finish
Your setup stays put
Nothing to migrate, nothing to rebuild.
We take logins to what you already run and adopt your trip-note conventions, scheduling habits, and broker submission routine.
Your process, extra hands. Answer, verify, schedule, dispatch, document — done the way your operation already does it.
Onboarding
One week from first call to a working desk.
Discovery
We walk through your trip volume, brokers, coverage gaps, and dispatch rules.
Build and train
Scripts, escalation paths, and system access are set up while your dispatcher trains on your workflow.
Supervised go-live
The desk starts answering and dispatching with a team lead listening in on early shifts.
Tune and scale
Weekly reporting on answer times, no-shows, and on-time performance, with staffing adjusted as you grow.
Coverage options
Pay for the hours your phone actually rings.
Indicative starting rates for live NEMT dispatch support. Final pricing depends on your call volume, hours, and broker mix — share those and we will quote precisely.
Pilot Week
One paid week of live dispatch before you commit to anything.
From $250
One-off starter week
- 40 hours of live coverage
- One assigned dispatcher
- Answered in your company name
- Full call and trip log
Core Coverage
Steady Monday-to-Friday booking and dispatch.
From $475
Per week · 40 hours
- Weekday business-hours desk
- Trip booking and edits
- Will-calls handled
- Daily activity summary
Extended
Longer days and Saturday cover for busier fleets.
From $675
Per week · 60 hours
- Six-day coverage
- Confirmation and reminder calls
- Same-day change handling
- Weekly performance report
Fleet & 24/7
Round-the-clock desks for multi-vehicle operations.
Custom
Priced to your volume
- Seven-day or 24/7 desks
- Multiple dispatchers per shift
- Named account manager
- Reporting built to your KPIs
Rates are indicative and negotiable. Every plan answers in your company name and runs inside your existing dispatch setup.
Working with Lenux
A partner who understands the trip, not just the phone.
Lenux Solutions supports healthcare and transportation operations every day — medical billing, dispatch, and back-office work. That context is why our dispatchers treat a missed will-call as lost revenue rather than an unread message.
5 days
Quick start
Discovery to a supervised live shift in about a week.
Pilot week
Try before scaling
Run a paid week of real coverage first.
No lock-in
Month to month
We keep the account by performing, not by contract.
What NEMT operators tell us matters most.
Illustrative examples of the outcomes providers ask us for — we replace these with named client feedback once accounts approve it.
“I was answering booking calls at six in the morning and still missing the evening ones. Handing the desk over gave me my week back, and the trips kept flowing.”
“The reminder calls were the surprise win. Fewer empty runs, and our broker numbers stopped drifting down every month.”
“Standing orders used to fall apart whenever someone was out sick. Now the same dispatcher keeps them straight week after week.”
NEMT dispatch questions, answered.
Which Medicaid brokers can your team handle?
Our dispatchers are trained on the rules and portals of the brokers our clients use most, including ModivCare, MTM, Access2Care, Veyo, and state Medicaid programs. If you use a broker we have not seen, we train on it during onboarding.
Do we have to change our dispatch software?
No. We log into the platform you already run — RouteGenie, Tobi, NEMT Cloud Dispatch, a broker portal, or your own tooling — and follow the same trip-note and scheduling habits your team uses today.
What hours can we cover?
Anything from extended weekday hours to full round-the-clock coverage. We size the team to your real call volume, so you are not paying for idle seats.
How long does onboarding take?
Most providers are live within five business days: one call to map your workflow, a few days to build scripts and train the dispatcher, then a supervised first shift.
Are we locked into a contract?
No. Coverage runs month to month and you can stop with notice. We would rather keep the account on results than on paperwork.
Will members or brokers know the desk is outsourced?
They experience one team. Your dispatcher greets callers in your company name, uses your scripts, and documents everything in your systems.
How do you protect member health information?
We work under a signed BAA with named logins, role-based access, restricted floors with no personal devices, and HIPAA training for every dispatcher.
Let's look at your call volume together
Send us your brokers, weekly trip count, and the hours you need covered. You'll get a staffing plan and a straight price back within two business days.
HIPAA-ready workflows Up to 24/7 coverage No long-term lock-in