Keep every NEMT booking call answered and every trip on the board.
Lenux Solutions staffs trained NEMT dispatchers who take your booking calls, check eligibility, schedule trips, and coordinate drivers directly in the software and broker portals you already use — so the phone keeps earning while your team focuses on the road.
- Trained on major Medicaid brokers
- Coverage shaped to your hours
- Your software and workflows
- 24/7
- Coverage options
- Your rules
- Your dispatch process
- Your tools
- No platform switch
- Your hours
- Coverage that fits
Where NEMT revenue leaks
The trips you lose are rarely the ones you drove badly.
Most NEMT losses start on the phone: a ring nobody answered, a confirmation nobody made, an authorization nobody checked. Each one quietly moves work to the next provider on the broker's list.
The phone stops earning at 5pm
Same-day changes, will-calls, and new standing orders arrive long after office hours. Whoever picks up first keeps the trip — and the reimbursement.
Unconfirmed rides become empty seats
Skip the reminder call and members forget, vehicles roll empty, driver hours are spent, and none of it is billable.
One missed authorization wipes out the margin
A trip completed without verified eligibility is a trip you cannot invoice. The work happened; the payment never arrives.
The owner ends up on the radio
When a dispatcher quits or calls in sick, scheduling falls back to whoever is left — usually the person who should be selling new contracts.
Scope of work
Everything between the ring and the completed trip.
Dispatchers trained on Medicaid transportation rules, broker expectations, and the daily reality of keeping vehicles moving.
Call answering and trip booking
Every ring picked up, every trip entered straight into your scheduling system.
Eligibility and authorization review
Coverage confirmed against broker and Medicaid rules before a vehicle is assigned.
Driver assignment and live dispatch
Trips matched to the right vehicle type, location, and available driver.
Reminder and confirmation outreach
Day-before and morning-of calls that keep no-shows off your scorecard.
Trip documentation and handoff
Clear trip logs, timestamps, and notes for the next dispatch shift and your broker records.
Standing orders and recurring runs
Dialysis, therapy, and other repeat schedules maintained week after week.
Will-calls and same-day changes
Return trips captured and re-sequenced without blowing up the rest of the route.
Escalation to your on-call staff
Genuine emergencies reach a human on your team; everything else is handled and logged.
Message pad vs. real dispatch
An answering service takes notes. A dispatcher moves vehicles.
Generic answering service
Treats your call like any other
- Whoever is free that hour picks up
- Reads a message pad, then hangs up
- No familiarity with Medicaid or broker rules
- Cannot assign a driver or touch your schedule
- Will-calls and standing orders are foreign terms
Your Lenux dispatcher
Runs your desk like your team
- A named dispatcher who learns your operation
- Books, verifies, and dispatches end to end
- Trained on your brokers and their protocols
- Works inside the software you already run
- Answers in your company name, start to finish
Your setup stays put
Nothing to migrate, nothing to rebuild.
We take logins to what you already run and adopt your trip-note conventions, scheduling habits, and broker submission routine.
Your process, extra hands. Answer, verify, schedule, dispatch, document — done the way your operation already does it.
Onboarding
From first call to a working desk.
Discovery
We walk through your trip volume, brokers, coverage gaps, and dispatch rules.
Build and train
Scripts, escalation paths, and system access are set up while your dispatcher trains on your workflow.
Supervised go-live
The desk starts answering and dispatching with a team lead listening in on early shifts.
Tune and scale
Weekly reporting on answer times, no-shows, and on-time performance, with staffing adjusted as you grow.
Working with Lenux
A partner who understands the trip, not just the phone.
Lenux Solutions supports transportation operations through dispatch, call answering, and back-office work. That context is why our dispatchers treat a missed will-call as a missed trip rather than an unread message.
Discovery
A considered start
Map the workflow, train the desk and launch under supervision.
Your tools
Familiar systems
Work within the tools and rules your team already uses.
Clear handoffs
Shared accountability
Define escalations and review what happened on each shift.
NEMT dispatch questions, answered.
Which Medicaid brokers can your team handle?
Our dispatchers are trained on the rules and portals of the brokers our clients use most, including ModivCare, MTM, Access2Care, Veyo, and state Medicaid programs. If you use a broker we have not seen, we train on it during onboarding.
Do we have to change our dispatch software?
No. We log into the platform you already run — RouteGenie, Tobi, NEMT Cloud Dispatch, a broker portal, or your own tooling — and follow the same trip-note and scheduling habits your team uses today.
What hours can we cover?
Anything from extended weekday hours to full round-the-clock coverage. We size the team to your real call volume, so you are not paying for idle seats.
How long does onboarding take?
Most providers are live within five business days: one call to map your workflow, a few days to build scripts and train the dispatcher, then a supervised first shift.
Are we locked into a contract?
No. Coverage runs month to month and you can stop with notice. We would rather keep the account on results than on paperwork.
Will members or brokers know the desk is outsourced?
They experience one team. Your dispatcher greets callers in your company name, uses your scripts, and documents everything in your systems.
How do you handle rider and trip records?
We agree on permitted system access and confidentiality procedures during onboarding, and keep records within your approved workflow.
Let's look at your call volume together
Send us your brokers, weekly trip count, and the hours you need covered. You'll get a staffing plan and a straight price back within two business days.
Documented workflows Up to 24/7 coverage Agreed scope