Stop Losing Dinner Rush Orders to a Busy Signal
Lenux Solutions answers your restaurant's phone with trained order takers who know your menu. We capture takeout and delivery orders straight into your POS, upsell sides and drinks, quote accurate wait times, and handle overflow during the rush — so your staff can stay with the guests in front of them.
- <20s
- Average answer time
- 99%
- Order accuracy target
- 24/7
- Coverage available
- Multi
- Location support
The problem you're living with
The phone rings out during the rush
Between 6pm and 8pm nobody can pick up, and every unanswered call is a full ticket that went to the restaurant down the street.
Staff are pulled away from guests
A server taking a phone order is a server not turning tables, refilling drinks, or upselling in the dining room.
Order errors cost twice
A wrong order means a remake, a refund, and often a one-star review that keeps costing you for months.
Delivery apps take a big cut
Phone orders are your highest-margin channel — and the one most often left unanswered.
How Lenux Solutions fixes it
Menu-trained order takers
Agents learn your menu, modifiers, allergens, pricing, and delivery zones before they take a single call.
Orders straight into your POS
We enter tickets directly in your system or ordering platform, so the kitchen workflow does not change.
Built-in upselling
Structured prompts for sides, drinks, and desserts raise average ticket on every call.
Overflow or full coverage
Take only the rush-hour overflow, or hand us the phone line entirely including late nights and holidays.
What's included
Live in 5 business days
Menu load
We build your menu, modifiers, pricing, and delivery rules into our agent playbook.
Setup
Phone routing and POS or platform access are configured for each location.
Training
Agents train on your menu and tone, then run practice orders with your manager.
Go live
Start with rush-hour overflow, then expand hours as accuracy is proven.
“During the dinner rush we were missing a big share of calls. Handing the phone off recovered those tickets and our servers stayed on the floor.”
Frequently asked questions
Do you work with our POS and online ordering systems?
Yes. Our agents enter orders directly in systems such as Toast, Square, Clover, Olo, ChowNow, and DoorDash or Grubhub merchant portals, or send tickets to your kitchen printer through your preferred channel.
Can you cover multiple locations?
Yes. One team can answer for several locations with location-specific menus, pricing, hours, and delivery zones.
Do agents upsell?
Yes. Agents follow your prompts for sides, drinks, desserts, and combos, which typically lifts average ticket without pressuring the guest.
Is Spanish support available?
Yes. Bilingual English and Spanish order taking is available at no additional per-agent cost on most plans.
Capture every phone order
Share your locations, rush hours, and POS and we'll send a coverage plan and quote within 48 hours.
HIPAA-ready workflows 24/7 coverage No long-term lock-in