Outsourcing Cost Savings: 2026 Benchmarks by Function
How much can you actually save by outsourcing? Fresh 2026 benchmarks across billing, support, virtual assistants, dispatch, and back office.
The right outsourcing partnership can cut fully loaded labor costs by 40% to 70% while improving quality. Here are 2026 benchmarks by function based on Lenux Solutions engagements across the United States.
Medical billing and RCM
Typical savings: 45–60% versus an in-house biller. Bonus: collections usually improve 8–15%.
Customer support (voice + chat + email)
Typical savings: 50–65%. CSAT typically holds or improves when the vendor invests in training.
Virtual assistants
Typical savings: 60–70% versus a local admin hire.
NEMT dispatch
Typical savings: 40–55%, with meaningful lift in OTP and reduced overtime.
Back office (data entry, document processing, QA)
Typical savings: 55–70%.
How to think about total cost
Wages are only part of the picture. Benefits, taxes, PTO, recruiting, turnover, real estate, and management overhead often double the base salary. A good outsourcing partner absorbs all of that.
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