Lenux Solutions
NEMT dispatch outsourcing

Keep On-Time Performance Above 95% Without Hiring Another Dispatcher

Lenux Solutions runs dedicated NEMT dispatch teams for Medicaid and broker-contracted providers. We confirm trips, build and re-optimize routes, manage will-calls, and keep drivers and members informed 24/7 — so you protect your broker contracts and grow trip volume.

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95%+
On-time performance target
-40%
Typical no-show reduction
24/7
Dispatch coverage
40-55%
Lower dispatch cost

The problem you're living with

  • Broker scorecards are slipping

    Late pickups and missed trips put your contract and trip allocation at risk, and one bad month can take quarters to recover.

  • No-shows eat your margin

    Unconfirmed trips mean empty vehicles, wasted driver hours, and unbillable miles every single day.

  • Will-calls break the schedule

    A static morning route collapses by 11am. Without live re-optimization, drivers idle while members wait.

  • Dispatcher turnover

    Training a dispatcher takes weeks. Losing one at the wrong moment puts the owner back on the radio at 5am.

How Lenux Solutions fixes it

  • Day-before trip confirmation

    Automated outreach plus human confirmation calls dramatically cut no-shows and clean up your manifest before the day starts.

  • Live route optimization

    Dispatchers re-sequence continuously as will-calls, cancellations, and delays come in, and push changes to drivers in real time.

  • Proactive member communication

    "Your driver is 10 minutes away" texts and calls turn anxious riders into repeat riders and cut inbound call volume.

  • Broker-fluent, HIPAA-ready teams

    Dispatchers trained on your broker portals and rules, working under a signed BAA with full audit logging.

What's included

Trip confirmation calls
Route building and re-optimization
Live driver dispatch
Will-call and return-trip management
Broker portal updates
Standing order maintenance
Member ETA notifications
No-show documentation
Incident and complaint logging
Driver check-in and check-out
Overnight and holiday coverage
Daily OTP reporting

Live in 5 business days

1

Discovery

We review your trip volume, brokers, fleet size, and current OTP.

2

Setup

Portal access, radio or phone routing, and escalation paths are configured.

3

Training

Dispatchers train on your routes, drivers, and broker rules, then shadow live shifts.

4

Go live

Supervised cutover with daily OTP and no-show reporting from day one.

“On-time performance moved into the mid-nineties and our no-show rate fell by nearly half after the confirmation calls started.”
Owner, Medicaid NEMT provider — sample testimonial

Frequently asked questions

Which broker platforms do your dispatchers know?

Our dispatchers work daily in the major broker and NEMT platforms including ModivCare, MTM, Access2Care, Veyo, and state Medicaid portals, plus routing tools such as Tobi, RouteGenie, and Kaseya-style trip boards.

Can you dispatch overnight only?

Yes. Many providers keep daytime dispatch in-house and hand us nights, weekends, and holidays. You choose the coverage window.

How do you protect member health information?

We operate under a signed BAA with role-based access, unique logins, locked facilities, no personal devices on the floor, and annual HIPAA training for every dispatcher.

How is pricing structured?

Pricing is per dispatcher seat per month based on coverage hours and trip volume, with no recruiting or benefit costs on your side. Rates are quoted after a short discovery call.

Protect your broker contracts

Send us your trip volume and coverage hours. We'll return a dispatch staffing plan and quote within 48 hours.

Get a Free Quote hello@lenuxsolutions.com

HIPAA-ready workflows 24/7 coverage No long-term lock-in