Never Miss Another Customer Call
Lenux Solutions provides trained remote customer support representatives for transportation and NEMT companies. We handle inbound calls, reservations, dispatch coordination, and after-hours customer support — so your business never misses an opportunity.
- <20s
- Average answer time
- 24/7
- Coverage including holidays
- 5 days
- To go live
- 50-65%
- Lower than a local hire
The problem you're living with
Calls ring out while drivers are on the road
Owners and dispatchers cannot answer the phone and run routes at the same time, so booking calls go to voicemail and riders call the next company.
Nights and weekends are uncovered
Discharges, will-calls, and cancellations happen after 5pm. Without coverage those trips turn into no-shows and angry members the next morning.
Riders call repeatedly for ETAs
A single unanswered "where is my ride" call creates three more calls, driver interruptions, and complaints to the broker.
Hiring locally is slow and expensive
A US CSR costs far more than the wage once benefits, PTO, recruiting, turnover, and supervision are added — and still leaves gaps in coverage.
How Lenux Solutions fixes it
Trained transportation reps, not generalists
Every rep is trained on trip booking, will-calls, standing orders, broker rules, and rider communication before they touch your line.
We work inside your systems
Your phone platform, your dispatch software, your scripts and SOPs. Nothing to migrate and nothing new for your drivers to learn.
Real coverage, around the clock
Overflow, after-hours, weekends, and holidays — or a full dedicated team on your schedule with a named supervisor.
Reporting you can act on
Call volume, answer time, abandoned calls, booking outcomes, and complaint themes reported weekly.
What's included
Live in 5 business days
Discovery
We map your call types, peak hours, software, and escalation rules.
Setup
System access, phone routing, scripts, and SOPs are configured with your team.
Training
Reps train on your workflows and shadow live calls before taking the line.
Go live
Supervised launch, then weekly QA reviews and continuous tuning.
“Our answer rate went from about half of calls to nearly every call, and after-hours no-shows dropped sharply within the first month.”
Frequently asked questions
How fast can your reps start answering our calls?
Most transportation clients go live in five business days: day one kickoff and call flow mapping, days two to four training on your software and scripts, day five soft launch with supervision.
Do you work inside our existing dispatch software?
Yes. Our reps log into your systems and phone platform directly — Samsara, Tookan, RingCentral, Zoom Phone, Google Voice, Verizon Connect, and most broker portals.
Can you cover nights, weekends, and holidays only?
Yes. You can buy full 24/7 coverage or overflow and after-hours blocks only. Coverage windows are set by you and can change month to month.
What does it cost compared with hiring locally?
Clients typically save 50 to 65 percent versus a fully loaded US customer service hire, because wages, benefits, PTO, recruiting, and management overhead are all included in one monthly rate.
Ready to answer every call?
Tell us your call volume and coverage hours and we'll send a custom quote within 48 hours — with a one-week paid trial and no long-term lock-in.
HIPAA-ready workflows 24/7 coverage No long-term lock-in